• Assistant Operations Manager
• City of London, EC4N
• Permanent, Full Time Role
• Excellent Salary and Benefits Package

Challenge-trg Recruitment are working in partnership with one of the UKs leading facilities management businesses to recruit for 2 x experienced Assistant Operations Managers to support their prestige Client's site based in the City of London.

The roles are permanent positions, working for our Client directly, and will be responsible for overseeing the cleaning operations at their prestigious site in the City of London. The roles will complement one another, working alternative shifts to one another to ensure seamless service delivery to the client at all times.

These positions require highly organised and proactive leaders committed to maintaining exceptional cleaning standards. Working closely together, the Assistant Operations Managers will ensure a smooth handover between shifts, oversee daily operations, and drive continuous improvements in service quality.

This is a fantastic opportunity to join a fast growing, thriving and Employee Owned business who are committed to their core values, and who strive for excellent customer service and satisfaction.

Main Duties & Responsibilities

• Supervise and monitor cleaning activities to ensure tasks are completed to the highest standard.
• Manage staff coverage, ensuring resources are allocated effectively to meet operational demands.
• Conduct quality audits, identifying and addressing any service deficiencies.
• Lead and develop the supervisory team, ensuring they meet performance expectations.
• Oversee payroll administration, ensuring accurate and timely reporting.
• Manage reactive cleaning tasks, responding promptly to client requests and incidents.
• Drive proactive operational improvements, enhancing cleaning efficiency and service standards.
• Facilitate effective shift handovers, working closely with AM and night teams for seamless continuity.

The Ideal Candidate

This role requires an individual who thrives in a fast-paced environment, and excels in team leadership, quality assurance and customer engagement.

We are seeking candidates with proven experience in an operations management role within cleaning or facilities management. This candidate will have strong leadership skills, with the ability to motivate and develop teams, excellent organisational and problem-solving abilities, capable of managing multiple priorities. We're seeking someone with knowledge of health and safety compliance within a cleaning environment, someone who has a proactive mindset with a strong commitment to customer satisfaction and service excellence and confidence in conducting audits, delivering reports, and driving continuous improvement initiatives.

Experience using SmartTask or similar payroll and scheduling platforms is preferred, however full training will be given.

Hours of Work

Two shift options available: Monday to Friday, 10:00 - 19:00 or Monday to Friday, 06:00 - 15:00. These can be fixed shifts or follow a rotational shift pattern.

Salary and Benefits

This role is offering a competitive salary of up to 40,000 per annum, dependant on experience. They also offer an excellent benefits package, and the opportunity to join its Employee Ownership Trust after a period of continuous service.

Please indicate salary expectations on your application along with notice period / availability.

HOW TO APPLY

Challenge-trg Recruitment are advertising this permanent role on behalf of our Client, and are acting as an employment agency and employment business.

To apply for this role, please submit your CV and a member of our team will be in touch.