2nd Line Support Engineer Contractor (On-site)

Where

City

Type

Contract

Salary

300 Daily

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islington Train Station. This is an on-site role, Monday to Friday, providing essential support to over 200 users.

The Role:

As a key member of the IT team, you'll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include:

  • Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users.
  • Identifying opportunities for IT process improvements and efficiency gains.
  • Managing staff accounts and access permissions.
  • Conducting IT inductions for all new starters.

About You:

Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with:

  • Excellent user-facing skills and a strong customer service approach.
  • Previous experience working within the creative industry is highly desirable.

Desirable Technical Experience:

  • Microsoft Windows (client and server environments)
  • Microsoft Entra ID (Azure AD) & Active Directory
  • Office 365 administration and support
  • Networking essentials: WAN/LAN/DNS
  • Slack & Zoom administration
  • Jamf (for Apple device management)
  • Support for Adobe Creative Cloud applications

If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you!

To Apply: Please submit your CV outlining your relevant experience.

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