Job title - Area Operations Manager Location - London Job type: Permanent Ref: 1524 Field Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. This is a key role reporting in to the Operations Director within our Infrastructure Services team. You will be responsible for the day to day management of the London area and will be ultimately responsible for managing the supply chain for the ONSA contract. You will have Patch Managers and Supervisors reporting in to you and you will take the lead on all things relating to Safety, Compliance, Street Works, Customer relationships along with managing the strategic relationship with 35 London Boroughs. What you'll do: - Maintain deliverable performance against the contractual metrices - Ensure reliable on budget delivery thorough the supply chain - Manage the work stack using the guild principals - Manage resource against churn and budget to maintain workstack health - Drive and improve compliance - to include safety, quality and streetworks. - Act as the ambassador for the given region develop and encourage strong customer relationships. - Work with internal teams and customer to Identify and implement service improvement initiatives - Creating customer SLA performance reports where contractually appropriate - Ensure service related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures - Ensure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced. Who you are: Outline the type of candidate you are looking for Key Requirements: - Organisation Skills with the ability to work to defined timescales - People Management Experience - IT Experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point - Excellent Communication Skills verbal/ written and a confident presenter - Confident and successful negotiator managing client expectations - Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client. - Ability to identify areas of risk and good understanding risk management and solution provision What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - Company car/allowance - Healthcare - 33 days holiday, including public holidays, plus the option to buy or sell five days each year - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! Brilliance brought together. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed