D365 CE Development & Support Specialist

City of London (hybrid - 2 days per week in office)

Up to £86,000 + Excellent benefits

A great opportunity has opened for an experienced D365 CE Development & Support Specialist to join a high-performing technology function delivering modern CRM solutions, high-quality engineering, and robust application support across a complex environment.

This role suits someone who enjoys a blend of hands-on development, solution design, and 2nd/3rd-line application support, working closely with internal teams, suppliers, and partners to deliver secure, scalable, and reliable CRM platforms.

The organisation is pleased to offer this on a hybrid basis with 2 days per week in their London office, therefore you must be within a reasonable commuting distance of this location.

Responsibilities:

• Work with business users and SCRUM team to ensure business requirements are defined and agreed, co-ordinating requests for enhancements and developments for IT controlled applications.
• Work with the Development Manager to design, develop, optimize and support CRM applications following development best practices, using the appropriate tools and adhering to the most efficient development process.
• Deliver development and enhancement activities in support of the business raised change requests and releases working closely with the CDITO Teams, Partners and Suppliers
• Solution architecture and design
• Quality Assurance, including quality planning and controls for both the business and its suppliers
• Advice and guidance to business users in support of their application requirements
• Follow the IT Release Management process and control all IT application releases to the business environment including:
• Reviewing release planning
• Discovery, documentation, resolution and escalation of release dependencies, risks and issues
• Adherence to IT Change Management process and controls
• Formal communications to management and stakeholders
• Coordination of Environment and Configuration Management
• Coordinate release approval and closure

• Design, develop and optimise Dynamics 365 CE applications.
• Work with business users and SCRUM teams to refine requirements and deliver enhancements.
• Lead end-to-end release management, including planning, risk control, and change governance.
• Provide 2nd/3rd-line support, triaging incidents and coordinating with suppliers.
• Monitor CRM applications and proactively resolve issues.
• Contribute to solution architecture, documentation, and continuous improvement.

Skills & Experience:

• Dynamics 365 CE customisation (workflows, plugins, APIs, integrations).
• Power Platform: Power Automate
• Azure services: Logic Apps, API Management, ADF, SSIS.
• Strong experience delivering data solutions in high-volume environments.
• Advanced T-SQL and SQL stored procedure expertise.
• KingswaySoft for integrations and migrations.
• CI/CD pipelines, Git branching, Visual Studio.
• Strong Agile/SCRUM background and understanding of OWASP Top 10.