Working at the clients Network Operation Centre in Docklands, London. The main purpose of the division is to maintain services up & running and the restoration of the customer networking issues 24/7 basis.

Client Details

A leading communications carrier with extensive experience in Japan and a well-established reputation for quality and reliability.

Description

• Receive complaints from customers & report back to customers on the progress/result of troubleshooting.
• Identify source of problems and propose solutions as a preventative action.
• Set priorities and resolve the problem proactively.
• Share test plans with relevant co-workers before carrying out the affected circuit test with partner carriers.
• Recording relevant information onto ticketing systems.
• Escalate matters when necessary to the team and other relevant divisions.
• Information sharing within the team and training the team when necessary.
• Housing support when requested.
• Create monthly reports for customers.
• Access arrangement and maintenance notification arrangements with relevant parties.

Profile

• Fluent business level English and Japanese (reading, writing, listening and speaking) is essential
• Ethernet, TCP/IP, MPLS
• ADSL, SDSL, and Fibre cabling
• Server or Firewall and Cisco experience are an advantage
• Windows Application (Word, Excel, PPT and Visio)

Job Offer

• £29,000 base
• up to 30 days annual leave
• up to zone 6 of London Underground paid
• private medical insurance
• life insurance
• dental plan
• 5% pension scheme