Senior AI IT Trainer/Senior IT AI Learning Specialist A fantastic opportunity has arisen for a Senior AI IT Trainer/Senior IT AI Learning Specialist to join our London based law firm on an initial 12 Month Fixed Term Contract.Senior AI IT Trainer/Senior IT AI Learning Specialist Responsibilities and Duties:? Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training ? Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices ? Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions ? Provide one-to-one coaching to improve productivity and effective use of firm-supported systems ? Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction ? Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs ? Create and maintain engaging training materials, user guides and video tutorials using eLearning tools ? Maintain the Learning Management System (LMS), ensuring content and schedules remain current ? Monitor user adoption, gather feedback and refine training programmes and configurations accordingly ? Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery ? Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams Senior AI IT Trainer/Senior IT AI Learning Specialist Knowledge, Sills and Experience:? Strong experience delivering IT training within a law firm or professional services environment ? Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive) ? Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques ? Experience with NetDocuments ? Experience supporting mobile devices and associated applications ? Experience using eLearning development tools? Experience delivering remote training via Teams or similar platforms ? TAP, Microsoft Certified Trainer (MCT) or equivalent certification ? Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to changeSenior AI IT Trainer/Senior IT AI Learning Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT User Support Specialist/IT Support AnalystA fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis.IT User Support Specialist/IT Support AnalystResponsibilities and Duties:* Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service;* Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York;* Log all calls using Helpdesk Software (iSupport);* Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator;* Must be able to prioritise support requests and keep clients informed of the status of their query;* Provide direct hands on IT support to users in a Microsoft Windows environment;* Troubleshoot a wide variety of Hardware and Software issues across the London office;* Assist with the planning, scheduling and execution of computer equipment installations, imaging, upgrades and effectively escalating user requests, problem trends and business needs where required;* Will at times be asked by the London IT Manager to liaise with The Training Department in NY to provide training for new joiners on Microsoft Word, Excel and PowerPoint; Document Management and Telephone Systems;* Will at times be asked to help plan and run training workshops designed to increase skills in specific areas of IT based on support call trends;* Help maintain and inventorise and look after all stock but particularly that of the loan Hardware, primarily the loan laptops and mobile devices;* Assist with the installation and maintenance and removal of computer hardware and software;IT User Support Specialist/IT Support AnalystKnowledge, Sills and Experience:* Prior experience at a US law firm is preferable;* At least 3 years' experience providing direct support to customers, preferably in the legal environment;* At least 3 years' experience in configuring, installing and maintaining PC operating systems and related devices;* At least 3 years' experience in supporting handheld devices and associated software and devices;* Prior experience or exposure to Telecoms and Video Conferencing equipment is ideal;* Take responsibility for personal and team results, demonstrate integrity and ethical behaviour, support and respect for all;* Excellent communication skills;* Excellent knowledge of MS Office Systems and Data Management systems. Any other IT qualifications not essential but could be advantageous;* A+ Hardware and an awareness of/qualifications in the ITIL framework will be considered a good bonus;* Excellent communication (written/spoken English) skills;* Strong hardware/PC peripheral trouble-shooting skills;* Experience of working in a Law firm IT Department is preferred;* The preferred candidate would have an excellent working knowledge of administering and supporting a Document Management system;IT User Support Specialist/IT Support AnalystIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business