Your role

The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center.

What you ll do

• Adheres to company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives.
• Provide technical customer service support and carries out operational technical interventions requested by clients.
• Handle Remote Hands requests of customers according to instructions of the supervisor which includes:
  • Customer equipment migration through labeling, installations, documentation, and testing
  • Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
  • Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
• Support migration and implementation activities under coordination of the Implementation Services team.
• Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing according to instructions of the supervisor
• Execute customer request reporting and administration in the internal system

What you ll need

Hard Skills:

• Basic understanding of telecommunications, IT, or electrotechnical environments.
• Familiarity with basic network infrastructure and measurement tools.
• Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
• Basic problem analysis and troubleshooting abilities.
• Proficiency in service-oriented software, task handling, and administration.
• Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills:

• Proactive and customer-focused mindset with dedication to service and business goals.
• Attention to detail and hands-on approach with a willingness to learn and develop.
• Team-oriented mentality with effective communication skills and resilience in challenging situations.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty,com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.