Client

Local Authority in Ealing

Job Title

Complex Repairs Surveyor

Pay Rate

28.81 an hour PAYE/ 38.41 an hour UMBRELLA

Hours

35 Hours a week(Mon-Fri)

Duration

Initial 3 Month Contract

Location

HYBRID WORKING-1-2 days a week office/site based in Ealing

Description

Purpose of role The Complex Repairs Surveyor is responsible for performing detailed inspections of both vacant properties (voids) and occupied homes to assess complex repair needs and ensure compliance with housing standards. Oversee and coordinate the scheduling and completion of complex repairs and maintenance works, in accordance with programme specifications, ensuring timely and cost-effective solutions. Act as the primary point of contact between contractors, tenants, and other stakeholders, ensuring clear communication and efficient resolution of issues. Ensure all complex repairs and maintenance activities comply with health and safety regulations, safeguarding the well-being of tenants and workers. Track and report on the progress and quality of complex repair works, providing regular updates to the management team and contributing to performance improvement initiatives. Work flexibly across other teams to assist in the work of the voids project and repairs areas, to minimise turnaround times and reduce void losses by ensuring properties are ready for re-letting as quickly as possible.Key accountabilities To clearly define all necessary works for contractor delivery, ensuring detailed and accurate specifications. To manage and inspect the quality of works during and after completion, maintaining electronic records of all inspections to ensure compliance with specifications. To ensure contractors deliver a high-quality, customer-focused service, adhering to agreed standards and expectations. To adhere to the council's health and safety policies and procedures, ensuring all activities comply with regulations. To advise the relevant manager of any concerns regarding quality or deviations from the agreed specifications promptly. To participate in weekly Level 1 performance meetings, providing feedback on progress and identifying areas for improvement. To instruct and direct contractors on minor changes required on-site due to discoveries during works and inform the relevant manager for formal instructions. To immediately report any urgent health and safety concerns to the relevant manager to ensure swift resolution. To maintain regular communication with residents to address their concerns and ensure their needs are met. To ensure contractors adhere to their on-site contractual obligations, maintaining high standards of work and safety. To attend weekly progress meetings with contractors to discuss performance, ensuring continuous improvement in customer service and cost-effectiveness. To monitor contractor performance, identify issues affecting performance, and suggest improvements to enhance service delivery.

Essential knowledge, skills and abilities1. Demonstratable experience and knowledge of building construction, with a solid understanding of construction principles and practices.2. In-depth knowledge of construction and maintenance within a Social Housing environment, understanding the unique challenges and requirements.3. Well-versed in health and safety legislation and processes related to social housing, ensuring compliance and safe working practices.4. Proven track record of delivering a customer-focused service, prioritising tenant satisfaction and effective communication.5. Ability to coordinate workloads and prioritise tasks efficiently, ensuring timely completion of projects.

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