Facilities Manager (Soft Services) Central London Up to £65,000 + Package

Prestigious 250,000 Sq Ft Trophy Building Leading Managing Agent Exceptional Career Opportunity

Are you an experienced Facilities Manager with a passion for delivering exceptional soft services in a premium commercial environment Our client, a market-leading managing agent, is seeking a Facilities Manager to oversee all soft service operations within a flagship multi-tenanted building in the heart of the City.

Role Overview

As the Facilities Manager, you will be responsible for ensuring the highest standards of service delivery across all soft services, including cleaning, security, front-of-house, waste management, and tenant experience initiatives. You will work closely with the Building Manager and Engineering team to maintain a seamless, 5-star environment for occupiers.

Key Responsibilities

• Soft Services Oversight: Manage day-to-day delivery of cleaning, security, reception, and waste management services.
• Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs.
• Front-of-House Excellence: Ensure concierge and reception teams deliver a premium occupier experience.
• Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships.
• Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget.
• Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements.
• Sustainability Initiatives: Support ESG goals through waste reduction, recycling programs, and green initiatives.
• Event Coordination: Assist with planning and delivery of tenant events and community engagement activities.

Candidate Profile

• Proven experience managing soft services in a high-end commercial or corporate environment.
• Strong contractor management and negotiation skills.
• Excellent communication and stakeholder engagement abilities.
• IOSH or NEBOSH certification desirable.
• Service charge budget experience preferred.

Package

• Salary: Up to £65,000 + Benefits
• Opportunity to work within a prestigious City landmark with a leading managing agent.
• Career development and progression within an award-winning FM team.