Graduate Housing Complaints Officer

Rolling contract - potential to go perm

Hybrid - 2 days office / 3 home

Housing Complaints work

The role:

Are you a university graduate looking to begin your career within housing? A large Housing Association are currently looking for 5 graduates, to work in the Housing Complaints team. Full training will be given.

• Reviewing complaints and compensation and advising on the correct level of rigor at stage 2.
• Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code.
• Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business.
• Assist in the production of regular Complaint Reporting for stage 2 and ombudsman cases, providing information for the service and to the business, ensuring information captured is relevant, accurate and timely and can be used to drive change and transformation in the organisation.

Key Skills and experience:

• Must be a university graduate
• Excellent writing skills
• Can commit to working Monday and Tuesday in the Central London office
• Ability to respond to complaints efficiently and effectively

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.