Overview:

One of my local government clients is seeking a Business Support Officer to join the Finance team within the Resources department. This key position supports the Enforcement team, delivering a high-quality, customer-focused administrative service that plays a vital role in the effective collection of revenue for the Council.

Please note: Previous experience working within a local authority or public sector environment is essential for this role.

Key Responsibilities:

• Provide daily administrative support to Enforcement Agents and act as the first point of contact for all enquiries.

• Respond professionally to customer queries via post, phone, and email.

• Support the enforcement and recovery of debts in line with legislation, council policies, and procedures.

• Handle incoming payments, update customer accounts, process changes, and manage casework to resolution.

• Work closely with internal departments and external enforcement contractors.

• Trace absconded debtors and coordinate recovery actions for individuals with multiple debts.

• Refer customers to relevant debt support services (e.g. Citizens Advice, Money Advice).

• Maintain accurate records, ensure data quality, and adhere to data protection and audit requirements.

• Keep up to date with relevant laws, regulations, and procedures related to enforcement and debt recovery.

Person Specification:

Essential Qualifications and Knowledge:

• GCSEs in English and Maths (Grade C or above).

• In-depth understanding of debt recovery legislation including Council Tax, Business Rates, Housing Benefit Overpayments, Commercial Rent Recovery, and relevant court actions.

• Knowledge of welfare rights, equality policies, and customer service best practices.

• Experience within a local authority or council is essential.

Essential Experience:

• Proven track record in administrative roles within local government or a similar public sector setting.

• Experience supporting enforcement or revenue recovery teams.

• Competency in handling sensitive data, financial transactions, and IT systems (Microsoft Office essential).

• Ability to prioritise workloads, meet deadlines, and manage pressure in a fast-paced environment.

• Experience in dealing with challenging customers with professionalism and empathy.