Job Title: Housing Assistant

Location: Ealing W5 2HL, (Full time Office Based)

Hourly rate 17.83 PAYE / 23.52 Umbrella per hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

About the Role

Are you passionate about delivering excellent customer service and making a real difference in your community? Ealing Council is looking for a dedicated Housing Assistant to join our Resident Services team. You'll be the first point of contact for residents, providing support across a range of housing services including rent, tenancy management, anti-social behaviour, home ownership, and estate services.

Key Responsibilities

• Act as the first point of contact for housing enquiries via phone, email, letter, and face-to-face.
• Deliver a strong customer-focused service to a diverse community.
• Provide reception duties and general office support.
• Manage housing-related administrative tasks including rent accounts, garage lettings, and document management.
• Liaise with internal teams and external partners to ensure seamless service delivery.
• Support residents throughout the lifetime of their tenancies or leases.
• Assist in compiling statistical data and performance evidence.
• Promote and uphold the Council's values and policies, including diversity and inclusion.

What We're Looking For

• Excellent communication skills and the ability to resolve customer issues effectively.
• Strong ICT skills, including proficiency in Microsoft Word and Excel.
• Ability to work independently and as part of a team.
• Experience in delivering front-line services and managing administrative tasks.
• A commitment to continuous improvement and high standards of service delivery.

Essential Qualifications & Experience

• Proven ability to use word processing and spreadsheet software in a working environment.
• Experience handling customer enquiries in a friendly and professional manner, including face to face.
• Ability to manage records and documentation accurately.

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