Department

Student Services

Location

St Mary's Road

Salary

£37,783 to £43,165 per annum

Release Date

Tuesday 24 June 2025

Closing Date

Sunday 20 July 2025

Interview Date

Monday 04 August 2025

Reference

SS269

The University of West London (UWL) is ranked the best modern university (non-specialist) in London in the Complete University Guide 2025.

We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.

University status awarded in or after 1992.

The Department

Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. Student Money and Immigration comprises advice on Student Finance, UWL's internal Scholarships and Bursaries and Student visa and immigration advice to support international students. We are a hard-working yet sociable and close-knit team who help and support each other to provide a superlative student experience.

The Role

The post holder will undertake casework, provide support and guidance to students and staff in respect of a range of practical advice issues, specialising in immigration advice related to the Student visa route pre-arrival, during students' enrolment, and also as they prepare to graduate and are contemplating post-study plans in the UK. The post holder is expected to contribute to the provision of a professional and specialist advice and guidance service to all students, to encourage their academic progress and student retention.

This appointment requires a flexible approach to working hours as weekend and evening cover is required. The role is fully on-site, primarily based at our St. Mary's Road campus but with cover usually required once or twice a week at our Brentford site.

The Person

We are seeking an enthusiastic and compassionate individual to join the Student Money and Immigration team in this permanent role. You will be self-motivated, proactive and extremely organised, who can work equally well as a team member and using your own initiative. You should have excellent interpersonal, communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike. Experience of working in higher education is essential together with extensive knowledge of UK Student immigration.