Account Manager
75000 Annual
- Manage and develop a team of site-based engineers and supervisors delivering hard FM services (PPM, reactive, minor works).
- Act as lead client liaison, ensuring strong relationships and high levels of client satisfaction.
- Oversee contract performance, reporting monthly against KPIs, SLAs, compliance, and budget.
- Drive operational excellence, ensuring consistent service delivery, safety, and continuous improvement.
- Manage budgets and forecast spend, track costs, and control commercial performance of the account.
- Identify and implement technical solutions that improve building performance and energy efficiency.
- Ensure full compliance with statutory legislation (SFG20, F-Gas, NICEIC, HSE, etc.).
- Lead on contract renewals, variations, lifecycle planning, and minor project works.
- Support mobilisation of new services or transitions as required.
- Technical background essential ideally qualified in mechanical, electrical, or building services engineering.
- HNC/HND, City & Guilds, or time-served apprenticeship in M&E discipline required.
- 5+ years experience in hard FM delivery, with at least 2 years in a client-facing account or contract management role.
- Proven track record of managing engineers and technical teams in a live environment.
- Strong knowledge of compliance frameworks and statutory maintenance.
- Financial acumen with experience managing budgets of £1m+.
- Excellent communication and interpersonal skills.
- Experience with CAFM systems, RAMS, and contract performance reporting.
- NEBOSH or IOSH Health & Safety qualification
- Experience with BMS/energy optimisation or smart buildings
- Prior work on commercial/corporate estates, critical environments, or public sector portfolios
- Competitive base salary up to £75,000
- Discretionary performance bonus
- Private healthcare & pension scheme
- 25 days holiday + bank holidays
- Structured development & career progression
- A stable, growing portfolio of high-profile clients